FAQ

FAQ

Need help?

Need help?

The FAQ is the quickest way to find an answer.

The FAQ is the quickest way to find an answer.

About Lovally

About Lovally

What sets Lovally apart from other dating apps?

In what context was Lovally created?

Why does Lovally prioritize real-life meetings over swiping?

How does the registration process work on Lovally?

Why aren’t there any advanced filters?

At Lovally, we send butterflies, not likes. Why?

Why can’t you cancel a butterfly you’ve sent?

Why is the number of photos limited to 6 per profile?

What does “no opaque algorithm, no forced matches” mean?

Does Lovally use artificial intelligence to suggest profiles?

Lovally doesn’t ask for much personal information. Why?

Pricing & How It Works

Pricing & How It Works

Is Lovally free?

Why isn’t messaging free?

What is a Lovally Coin used for?

How much does it cost to start a conversation, and how do the packs work?

Can I get a refund if the other person doesn’t respond?

Are there Premium subscriptions on Lovally?

How long are my Lovally Coins valid?

What happens to my Lovally Coins if I delete my account?

Using the app

Using the app

How does IRL mode work?

Can I see who sent me butterflies before I send any myself?

Can I block a user?

Can I change my notifications or location settings?

Messages & interactions

Messages & interactions

How do I start a conversation on Lovally?

What happens if someone doesn’t reply?

Security & Privacy

Security & Privacy

Why is the Code of Conduct mandatory?

Why are you asked to provide identification?

Does Lovally keep my ID?

I'm hesitant about scanning my ID. How can I feel reassured?

What happens in the event of inappropriate behavior?

How does Lovally combat fake profiles?

How do I report inappropriate behavior?

Who handles reports on Lovally?

Where can I view the Code of Conduct?

Where does my personal data go?

Who can access my personal data?

How long is my data retained?

How can I exercise my rights regarding my personal data?

Is my exact location visible to other members?

Can Lovally read my messages?

How do I report identity theft or profile abuse?

My Account & Support

My Account & Support

Can I edit my profile information?

How do I delete my account?

Can I temporarily deactivate my account?

How do I change my profile photos?

Can I log back in with the same email address?

I can’t log in or I haven’t received my login link. What should I do?

How long does it take to validate a profile?

What should I do if I encounter a bug in the app?

How do I contact the Lovally team?

Where can I find the Terms of Service and Privacy Policy?

Lovally, creator of (beautiful) encounters

Be among the first to discover another way to meet.

Real. Safe. Simple.

Imae of a smartphone
Splash screen of the Lovally application
Profile picture
Profile picture
Profile picture
Profile picture
Profile picture
Profile picture

Lovally, creator of (beautiful) encounters

Be among the first to discover another way to meet.

Real. Safe. Simple.

Imae of a smartphone
Splash screen of the Lovally application
Profile picture
Profile picture
Profile picture

This way:

This way: